How can I cancel my account?

If you no longer wish to use Retrium, you may cancel at any time and for any reason (though we'd hate to see you leave!). Please send an email to support@retrium.com to cancel your account and share with us the billing email address for the account and the reason for cancellation.

When you cancel your account, you may run retrospectives until your final bill date. For those on the Team Edition, you'll be billed for your final usage at the end of your billing cycle, since we bill in arrears. You may still owe an outstanding balance at the end of your billing term, even if you've canceled your account a week or two before.

Unfortunately we are not able to offer pro-rated refunds for any Retrium plan.

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